Accessibility Conformance Report (ACR)
Name of Product: The Siteimprove Intelligence Platform: Dashboards, Accessibility, Quality Assurance, Performance, Data Privacy, SEO, Ads, Analytics, Policy, Settings, Frontier, Siteimprove Accessibility Checker (browser extension), Siteimprove Browser Extension (browser extension), Siteimprove CMS plugin
Product Description: Digital optimization platform
Report Date: November 25, 2024
Contact Information: SiteimproveACR@siteimprove.com
Notes: This report covers conformance for the Siteimprove web application and does not discuss documentation or support services.
Evaluation Methods Used: Automatic testing using the Siteimprove Accessibility product, Manual testing using the Siteimprove Accessibility Checker, Manual screen reader testing, Manual keyboard testing, Manual audits of select pages.
Executive Summary
An Accessibility Conformance Report (ACR) provides a detailed assessment of how a product or service aligns with established accessibility standards, such as the Web Content Accessibility Guidelines (WCAG). This report assists stakeholders in understanding the accessibility features and compliance level of information and communications technology products and services. Initially developed in the U.S., the ACR is now widely recognized across government, private, and public sectors globally.
At Siteimprove, we utilize the ACR to document and evaluate our product's accessibility in accordance with WCAG standards. For a comprehensive report that includes compliance with Section 508 and EN 301 549, please refer to our downloadable ACR (PDF version).
The Siteimprove Platform is designed with a strong emphasis on accessibility and usability, ensuring a seamless experience for all users. Our rigorous process for identifying and addressing potential accessibility issues includes automated and heuristic evaluations, as well as manual testing by experts using various browser and assistive technology combinations.
If an accessibility issue is identified post-release, we document it in the ACR along with an expected resolution timeline.
We value your feedback. If you encounter any accessibility-related issues or have suggestions for improvements, please contact our accessibility program manager at acr@siteimprove.com.
Scoping Requirements
Note: This ACR reports on the entire Siteimprove Intelligence Platform as a whole and does not restrict itself to individual products. When reporting on conformance with the WCAG 2.2 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.2 Conformance Requirements.
Product documentation and support services are not covered in this ACR.
Success Criteria, Level A
Criteria | Supporting Feature | Notes |
---|---|---|
Non-text Content: All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except in situations listed in WCAG 2.0 1.1.1. | Supports |
General:
|
1.2.1 Audio-only and Video-only (Prerecorded) For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such:
Prerecorded Video-only: Either an alternative for time-based media or an audio track is provided that presents equivalent information for prerecorded video-only content. |
Supports | |
Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such. |
Supports | |
1.2.3 Audio Description or Media Alternative (Prerecorded) An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such. |
Supports | |
Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text. |
Partially Supports |
General:
SEO module:
|
When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined. | Supports | |
Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound. | Supports | |
Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. | Partially Supports |
Analytics, SEO, Ads, QA, and Policy modules:
|
If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level. | Not Applicable | The product does not play audio automatically. |
All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints. | Partially Supports |
General:
Ads module:
|
If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away. | Supports | |
If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true:
|
Not Applicable |
The product does not use character key shortcuts. |
For each time limit that is set by the content, at least one of the instances in WCAG 2.0 2.2.1 is true. | Supports |
|
For moving, blinking, scrolling, or auto-updating information, all of the following are true:
Auto-updating: For any auto-updating information that (1) starts automatically and (2) is presented in parallel with other content, there is a mechanism for the user to pause, stop, or hide it or to control the frequency of the update unless the auto-updating is part of an activity where it is essential. |
Supports | All animations also support being turned off by disabling animations from the settings on the user’s computer. |
Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds. | Supports |
All animations also support being turned off by disabling animations from the settings on the user’s computer. |
A mechanism is available to bypass blocks of content that are repeated on multiple Web pages. | Supports | |
Web pages have titles that describe topic or purpose. | Supports | |
If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability. |
Partially Supports |
SEO module:
|
The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. | Supports | |
2.5.1 Pointer Gestures All functionality that uses multipoint or path-based gestures for operation can be operated with a single pointer without a path-based gesture, unless a multipoint or path-based gesture is essential. |
Supports | |
For functionality that can be operated using a single pointer, at least one of the following is true:
|
Supports | |
For user interface components with labels that include text or images of text, the name contains the text that is presented visually. | Supports | |
2.5.4 Motion Actuation
Functionality that can be operated by device motion or user motion can also be operated by user interface components and responding to the motion can be disabled to prevent accidental actuation, except when:
|
Not Applicable | The product does not have functionality that uses device motion or user motion. |
The default human language of each Web page can be programmatically determined. | Supports | |
When any component receives focus, it does not initiate a change of context. | Supports | |
Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component. |
Supports | |
If a Web page contains any of the following help mechanisms, and those mechanisms are repeated on multiple Web pages within a set of Web pages, they occur in the same order relative to other page content, unless a change is initiated by the user:
|
Supports | |
If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text. | Supports | |
Labels or instructions are provided when content requires user input. | Supports | |
Information previously entered by or provided to the user that is required to be entered again in the same process is either:
Except when:
|
Supports | |
In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. | Supports | For WCAG 2.0, 2.1, EN 301 549, and Revised 508 Standards, the September 2023 errata update indicates this criterion is always supported. See the WCAG 2.0 Editorial Errata and the WCAG 2.1 Editorial Errata. |
For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies. | Partially Supports |
General:
|
Success Criteria, Level AA
Criteria | Supporting Feature | Notes |
---|---|---|
Captions are provided for all live audio content in synchronized media. |
Not Applicable |
The product does not have live audio. |
1.2.5 Audio Description (Prerecorded) Audio description is provided for all prerecorded video content in synchronized media. |
Supports | |
Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential. | Supports | |
The purpose of each input field collecting information about the user can be programmatically determined when:
|
Supports | |
The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following:
|
Partially Supports |
General:
|
Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality. | Supports | |
If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following:
|
Partially Supports |
Sign-on page:
|
Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:
|
Supports | |
The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent color(s):
|
Supports | |
In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:
|
Supports | |
1.4.13 Content on Hover or Focus Where receiving and then removing pointer hover or keyboard focus triggers additional content to become visible and then hidden, the following are true:
|
Supports |
|
More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process. | Supports | |
Headings and labels describe topic or purpose. | Supports | |
Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible. | Supports | |
2.4.11 Focus Not Obscured (Minimum) When a user interface component receives keyboard focus, the component is not entirely hidden due to author-created content. |
Supports | |
All functionality that uses a dragging movement for operation can be achieved by a single pointer without dragging, unless dragging is essential or the functionality is determined by the user agent and not modified by the author. |
Supports | |
The size of the target for pointer inputs is at least 24 by 24 CSS pixels, except where:
|
Supports | |
The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text. | Supports | |
Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user. | Supports | |
Components that have the same functionality within a set of Web pages are identified consistently. | Supports |
The product follows a styleguide which ensures uniformity in look and behavior between components of the same type. |
If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content. | Supports | |
3.3.4 Error Prevention (Legal, Financial, Data) For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true:
|
Supports | |
3.3.8 Accessible Authentication (Minimum) A cognitive function test (such as remembering a password or solving a puzzle) is not required for any step in an authentication process unless that step provides at least one of the following: Alternative: Another authentication method that does not rely on a cognitive function test. Mechanism: A mechanism is available to assist the user in completing the cognitive function test. Object Recognition: The cognitive function test is to recognize objects. Personal Content: The cognitive function test is to identify non-text content the user provided to the Web site. |
Supports | |
In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus. |
Supports |
|
Success Criteria, Level AAA
Criteria | Supporting Feature | Notes |
---|---|---|
1.2.6 Sign Language (Prerecorded) Sign language interpretation is provided for all prerecorded audio content in synchronized media. |
Not Evaluated |
|
1.2.7 Extended Audio Description (Prerecorded) Where pauses in foreground audio are insufficient to allow audio descriptions to convey the sense of the video, extended audio description is provided for all prerecorded video content in synchronized media. |
Not Evaluated | |
1.2.8 Media Alternative (Prerecorded) An alternative for time-based media is provided for all prerecorded synchronized media and for all prerecorded video-only media. |
Not Evaluated | |
An alternative for time-based media that presents equivalent information for live audio-only content is provided. |
Not Evaluated | |
In content implemented using markup languages, the purpose of User Interface Components, icons, and regions can be programmatically determined. | Not Evaluated | |
The visual presentation of text and images of text has a contrast ratio of at least 7:1, except for the following:
|
Not Evaluated | |
1.4.7 Low or No Background Audio For prerecorded audio-only content that (1) contains primarily speech in the foreground, (2) is not an audio CAPTCHA or audio logo, and (3) is not vocalization intended to be primarily musical expression such as singing or rapping, at least one of the following is true:
|
Not Evaluated | |
For the visual presentation of blocks of text, a mechanism is available to achieve the following:
|
Not Evaluated | |
1.4.9 Images of Text (No Exception) Control Images of text are only used for pure decoration or where a particular presentation of text is essential to the information being conveyed. |
Not Evaluated | |
All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes. | Not Evaluated | |
Timing is not an essential part of the event or activity presented by the content, except for non-interactive synchronized media and real-time events. | Not Evaluated | |
Interruptions can be postponed or suppressed by the user, except interruptions involving an emergency. | Not Evaluated | |
When an authenticated session expires, the user can continue the activity without loss of data after re-authenticating. | Not Evaluated | |
Users are warned of the duration of any user inactivity that could cause data loss, unless the data is preserved for more than 20 hours when the user does not take any actions. | Not Evaluated | |
Web pages do not contain anything that flashes more than three times in any one second period. | Not Evaluated | |
Motion animation triggered by interaction can be disabled, unless the animation is essential to the functionality or the information being conveyed. | Not Evaluated | |
Information about the user's location within a set of Web pages is available. | Not Evaluated | |
A mechanism is available to allow the purpose of each link to be identified from link text alone, except where the purpose of the link would be ambiguous to users in general. | Not Evaluated | |
Section headings are used to organize the content. | Not Evaluated | |
2.4.12 Focus Not Obscured (Enhanced) When a user interface component receives keyboard focus, no part of the component is hidden by author-created content. |
Not Evaluated | |
When the keyboard focus indicator is visible, an area of the focus indicator meets all the following:
Exceptions:
|
Not Evaluated | |
The size of the target for pointer inputs is at least 44 by 44 CSS pixels except when:
|
Not Evaluated | |
Web content does not restrict use of input modalities available on a platform except where the restriction is essential, required to ensure the security of the content, or required to respect user settings. | Not Evaluated | |
A mechanism is available for identifying specific definitions of words or phrases used in an unusual or restricted way, including idioms and jargon. | Not Evaluated | |
A mechanism for identifying the expanded form or meaning of abbreviations is available. | Not Evaluated | |
When text requires reading ability more advanced than the lower secondary education level after removal of proper names and titles, supplemental content, or a version that does not require reading ability more advanced than the lower secondary education level, is available. | Not Evaluated | |
A mechanism is available for identifying specific pronunciation of words where meaning of the words, in context, is ambiguous without knowing the pronunciation. | Not Evaluated | |
Changes of context are initiated only by user request or a mechanism is available to turn off such changes. | Not Evaluated | |
Context-sensitive help is available. | Not Evaluated | |
For Web pages that require the user to submit information, at least one of the following is true:
|
Not Evaluated | |
3.3.9 Accessible Authentication (Enhanced) A cognitive function test (such as remembering a password or solving a puzzle) is not required for any step in an authentication process unless that step provides at least one of the following: Alternative: Another authentication method that does not rely on a cognitive function test. Mechanism: A mechanism is available to assist the user in completing the cognitive function test. |
Not Evaluated |
Product Accessibility Improvements and Fixes
We know we’re not perfect, but we’re continuously improving the Siteimprove Intelligence Platform so it can one day be fully accessible to everyone. Below you’ll find a regularly updated log of improvements and fixes of known problems.
Month | Issues fixed |
---|---|
November 2024 |
SEO module:
Analytics module:
|
September 2024 |
Feedback module:
|
May 2024 |
|
April 2024 |
|
March 2024 |
|
January 2024 |
|
September – December 2022 |
|
July – August 2022 |
|
June 2022 |
|
May 2022 |
|
October 2021 – April 2022 |
|
September 2021 |
|
July 2021 |
|
June 2021 |
|
May 2021 |
|
April 2021 |
|
March 2021 |
|
February 2021 |
|
January 2021 |
|
December 2020 |
|
November 2020 |
|
October 2020 |
|
September 2020 |
|
August 2020 |
|
July 2020 |
|
June 2020 |
|
April 2020 |
|
February 2020 |
|
January 2020 |
|
December 2019 |
|
October 2019 |
|
September 2019 |
|
August 2019 |
|
July 2019 |
|
June 2018 – June 2019 |
|
May 2018 |
|
February 2018 |
|
January 2018 |
|
December 2017 |
|
November 2017 |
|
October 2017 |
|